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Conflict Resolution/De-Escalation Training
Introduction
Understanding the importance of conflict resolution and de-escalation
Identifying common triggers for conflicts
Communication Skills
Active listening techniques
Assertive communication strategies
Non-verbal communication cues
De-Escalation Techniques
Empathy and emotional intelligence
Defusing tension through communication
Remaining calm in high-stress situations
Conflict Resolution Strategies
Collaborative problem-solving
Setting boundaries and expectations
Negotiation skills
Role-plays and Scenarios
Practice scenarios for applying conflict resolution and de-escalation techniques
Feedback and reflection on role-play performances
Applying Skills in Real Life
Transferring learned skills to real-life situations
Creating an action plan for handling conflicts effectively
Conclusion
Reviewing key takeaways from the course
Setting goals for continued improvement in conflict resolution and de-escalation.
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Setting goals for continued improvement in conflict resolution and de-escalation.
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